Former FBI Chief Gary Noesner
A special moment for me as the author of Listen. Speak. Win. Gary Noesner, former chief of the FBI’s Crisis Negotiation Unit and author of Stalling for Time, has received a copy and kindly shared this photo and message: “I recently received this copy of James Cole’s new book and look forward to reading it.” […]
Crisis Negotiators’ Silence Weapon: How to Use Strategic Pauses
Strategic silence is an active, deliberate tool — not a gap in communication, but a calculated move that shapes how a conversation unfolds. Silence increases cognitive load, often compelling the other person to fill the void with information, concessions, or self-correction. Neuroscience backs the pause — research shows silence activates the brain’s default mode network, […]
How to Build Instant Rapport Without Trust in Crisis Negotiation
Rapport is not the same as trust — and in crisis negotiation, it doesn’t need to be. Building connection comes first; trust may develop from there. Active listening is a tactical tool, not a soft skill — research confirms it directly reduces negative responses from subjects in high-pressure situations. Emotional regulation is trainable, and negotiators […]
Stay Calm Under Pressure – Crisis Negotiation Skills That Actually Work
What if the same skills used to save lives in hostage negotiations could help you stay calm in your toughest conversations? Discover how crisis negotiators use silence, timing, and emotion to turn chaos into control—and how you can too. Website: https://thetacticalnegotiator.com
5 Hostage Negotiation Tactics For Staying Calm Under Pressure
https://thetacticalnegotiator.com When workplace tensions rise and every word counts, what separates those who escalate conflict from those who defuse it? Elite hostage negotiators have mastered specific tactics to stay calm under pressure—and these same frameworks can transform how you handle high-stakes professional situations.
4 Crisis Negotiation Skills To Help You Stay Calm Under Pressure
https://thetacticalnegotiator.com When the pressure’s on and emotions run high, most people react instinctively—and that’s exactly when things escalate. But crisis negotiators use a different playbook. One technique alone can increase peaceful resolutions by 70%. Here’s how they do it.