Building Trust and Connection: Why a Name Matters More Than You Think
Building Trust and Connection: Why a Name Matters More Than You Think Successful negotiators use the following the formula; – the behavioral change staircase. Very simply (I’ll cover this in detail on another post). But simply put – if you can build a rapport with your subject you can slowly go on to build trust […]
What Hostage Negotiation Taught Me About Human Behaviour
When people are under extreme pressure, their true priorities surface quickly. Fear strips away politeness, social conditioning, and performance. What remains is raw human behaviour. Hostage negotiation offers a unique window into how people think, react, and decide when everything feels at risk. The lessons learned in those moments apply far beyond crisis situations. At […]